What should I do if a fixture is non-responsive or causing network issues in the app?

A fixture shown with a red-bordered frame in Fixture Manager is considered non-responsive. Common causes include:

• The fixture is turned off.

• It is out of range.

• It is unlinked from the network.

Troubleshooting steps:

• Rescan for fixtures: Swipe down in the mobile app or press Refresh in the desktop layout of Fixture Manager.

Important note about restructuring the network (advanced feature):

• Restructuring rebuilds the network and removes fixtures that are currently unavailable.

• If those fixtures come back online later, they may cause conflicts by creating two networks.

To resolve this:

• Reintegrate them: Perform another restructure to “heal” the network and add the fixtures back.

• Exclude permanently: Physically unlink the fixtures or delete the separate network they created.